A fraud alert has been issued by the Ellis County High Technology Crime Unit over e-mails claiming to be from eBay technical support.
The HTCU consist of the Fort Hays State University Police, the Ellis County Sheriff's Department and the Hays Police Department.
The e-mails being sent out target eBay customers, asking them to provide their account information, credit card numbers, and personal information so that eBay can update their systems and prevent security intrusions onto the eBay servers. The information is then really sold or used to steal the identity of the customer.
"eBay is never going to ask for a user to post confidential information like a credit card number in an e-mail," said Kevin Pursglove, eBay spokesman, "and eBay would never direct a user to a page that displays an IP address (numbers) rather than the eBay domain name."
The fraudulent e-mails can be as simple as the one below or be elaborate enough to take graphics off the eBay Web Site and incorporate them into the e-mail along with text boxes and drop down menus to make them more convincing.
One version is as follows:
eBay.com Periodical Verification System
Dear valuable member,
eBay.com is trying to prevent hacker activities and hacker damages in our system. Due to a lately multiple hacker activities, some of our database has been damaged. In order to keep your account, you have to reply to this message with the following details:
Account login :
Account password :
First Name :
Last Name :
Address 1 :
Address 2 : (none)
Soon, you will receive an email containing our details about your account and the new password, only if the account was damaged. Your credit card details will be processed separately, in a secure form on our site. We are sorry for any inconvenience, but we are working hard to keep up the good work. This e-mail message was sent to you from eBay SquareTrade center and with the full support of our SafeHarbour staff.
Copyright © 2003 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
If you feel that you have been a victim of this crime or a related crime contact Deputy Mark Windholz or Deputy Brad Ricke at The Ellis County Sheriff's Department at (785) 625-1040, detective Tom Meiers at the Hays police Department at (785) 625-1011, or Detective Ed Howell at the Fort Hays State University Police at (785) 628-5304.