Fort Hays State University's Small Business Development Center in conjunction with the Hays Area Chamber of Commerce is offering a seminar on "Secrets to Stellar Telephone Techniques," from 11 a.m.-1 p.m. Wednesday, Dec. 4, at the Sternberg Museum of Natural History in Hays.
Topics to be discussed include appropriate business telephone etiquette, the importance of listening and nonverbal communication on the telephone, how to build rapport on the telephone and dealing with difficulties and solving problems on the phone.
Special to the seminar will be a presentation by Richard Shank of Southwestern Bell Communications.
Registration fees for the seminar are $45 for chamber members and $80 for non-members.
For more information on the seminar, contact the Hays Area Chamber of Commerce by phone at (785) 628-8201 or by e-mail at firstname.lastname@example.org.